How can I be sure the items you are selling are genuine?
Trendymen is well established and has many years continuous trading. All our products are obtained either directly from the manufacturer or from authorised wholesalers and we can categorically guarantee that every item sold on our website is authentic. When you shop at Trendymen, you can shop with confidence.
How can I contact you?
Our Customer Care Team are available by telephone on +442033373853
Monday to Saturday 9am - 6pm, or email help@trendymen.co.uk.
Do I need an account to place an order?
Although you can place orders without opening an account, if you register with us you will be able to move through the checkout process faster, store multiple shipping addresses, view and track your orders.
How can I track my order?
Please sign into your Trendymen account where you will find the tracking number and courier details for your order.
Can I change the delivery address after placing an order?
For security reasons we are unable to update delivery addresses once an order has been placed. In this instance, please request that the original order is cancelled and a replacement order can then be made.
Can you help with measurements?
If you require more specific advice, please email our Customer Services Department help@trendymen.co.uk and our Customer Care Team will be delighted to help you.
How soon will I receive my order?
We strive to ensure 99% of all orders placed before 10.00am Monday-Friday will normally be despatched the same day subject to security clearance. Orders received after 10.00am or at weekends or public holidays, will be sent on the next working day. Due to unforeseen circumstances some orders may have a slight delay and therefore we ask customers to allow three days for order despatch. During our sale periods we are unfortunately unable to guarantee next day UK delivery. For full shipping information please see our delivery section.
How much is shipping & how secure is it?
Standard shipping to within the UK & Northern Ireland is £5 through Royal Mail 24hr tracked or an alternative courier service. Please note that all deliveries will require a signature upon receipt. For full UK and international shipping option please see our delivery section.
Can you deliver to an alternative address?
For our customer’s convenience we do deliver orders to an alternative delivery address but occasionally Trendymen may request proof of identity/address or may only be able to ship orders to the billing address. If this is required we are unable to dispatch the order (or hold the goods) until the ID has been received. Please note that any identification checks are designed to protect the security of your credit/debit cards.
Safe Place : if you request to leave your parcel to be left in a 'safe place', Trendymen or our partner courier are unable to accept responsibility for lost packages.
What if my purchase is unsuitable?
If you are not 100% satisfied with your order for any reason you can simply have your money refunded. Please see our returns page for full terms and conditions.
What will my order be packaged in?
Your order will be delivered securely in a heavy gauge rip stop courier bag or plain box.
Please note that at the current time we are only able to offer the basic packaging option to our overseas customers or during sale periods, and that the maximum size for Luxury Packaging is 420mm x 320mm.
Complaints
Please contact help@trendymen.co.uk where we will respond within 24 hours and resolve your issue within 48-72 hours.
